Privacy Policy

Who we are and how to contact us

This website and its private real estate CRM are operated for the professional real estate activities of Edouard Francois, REALTOR®, Royal LePage Integrity Realty, Brokerage, serving Ottawa, Ontario.

For questions about privacy, access, correction, consent or deletion, email info@edouardfrancois.ca.

Information collected

When you submit a website or Facebook lead form, we may receive your name, email address, telephone number, preferred language, property criteria, areas of interest, timing and other answers you provide. Depending on the form, we may also receive approximate budget information, income, down payment and monthly debt figures for an indicative affordability calculation.

We may retain the form source, advertising campaign identifiers, submission time, consent records and the history of follow-up interactions. Basic operational logs are processed to secure the website and troubleshoot errors.

Purposes and legal basis for use

We use the information to respond to inquiries, prepare a buyer or seller profile, estimate an indicative purchasing budget, recommend relevant properties, schedule appointments, and manage the professional relationship.

We only send promotional or ongoing marketing communications where an appropriate consent or other legal basis applies. Submitting a Facebook form does not, by itself, create consent to unrelated marketing. You may withdraw an applicable consent or unsubscribe without affecting previously lawful processing.

Optional advertising measurement

Where the optional Meta Pixel is enabled on the website, it is activated only after you choose to allow advertising measurement. It can measure site visits and relevant interactions for Facebook and Instagram advertising. Declining optional tracking does not prevent form submission.

Information entered for an affordability calculation, such as income, available funds and debt figures, is not intentionally sent to the Meta Pixel. Meta processes its own platform information under its policies.

Kaya, the virtual assistant

Kaya answers general questions about buying in Ottawa from information reviewed by Edouard. You can use it without an account or a form. Please do not enter personal details (income, debts, health, identification numbers) in your questions.

Your conversation is kept only in your browser tab (session storage) so it follows you from page to page. It is erased when you close the tab, after six hours, or when you choose “New conversation”. It is not saved in the CRM. Each question is sent to our server only to produce the answer and is not stored there, apart from the anonymous counts below.

To improve Kaya, we keep anonymous counts without any identifier: topics chosen, answers shown, and unanswered questions as a short excerpt from which numbers and email addresses are removed and personal-looking text is excluded (30 days); and usage steps such as opening Kaya, a written conversation, a tap on WhatsApp or Call, or a call-back request, with the page and language only (up to 400 days). A non-reversible technical fingerprint of the network address is used only to limit abuse.

Information about you reaches the CRM only if you send a call-back request with your consent, or if you check the box on your personal link received after a Facebook form. A call-back request includes the page where the conversation started, the topics consulted and the purchase intent you expressed (as categories, never the conversation text), and the original source of your visit (for example, a campaign or ad).

When the optional AI mode is enabled, a question that the reviewed answers do not cover may be sent to Google (Gemini) to rephrase those answers; its processing may take place outside Canada. Tapping WhatsApp opens WhatsApp (Meta) with a pre-filled message mentioning “via Kaya”, which you may edit or delete before sending.

Service providers and disclosures

We use hosting and infrastructure services such as Fly.io, database services such as Supabase, email delivery services such as Resend, Meta for Facebook lead forms and WhatsApp, and, when Kaya’s optional AI mode is enabled, Google (Gemini). These providers process information to deliver their services, and their processing locations may be outside Canada.

We do not sell your personal information. We do not disclose your information to a lender, lawyer or other third party for a transaction without an appropriate reason and applicable authorization, except where disclosure is required by law.

Retention, protection and your choices

We retain information only as long as necessary for the stated purposes and applicable professional, legal or recordkeeping requirements. Specific retention periods depend on the nature of the record; some records may need to be retained after a deletion request. Access to the private CRM is restricted, and reasonable technical and organizational safeguards are used.

You may ask to access, correct or delete personal information, withdraw applicable consent, or raise a privacy concern by contacting info@edouardfrancois.ca. We will verify your request and explain any lawful limits. You may also contact the Office of the Privacy Commissioner of Canada about applicable privacy rights.